|Authors:||Anders Tønnesen, Oddrun Helen Hagen, Jan Usterud Hanssen, Aud Tennøy, Nils Fearnley, Eva-Gurine Skartland|
|ISBN (digital version):||978-82-480-2228-2|
This report analyzes three information campaigns initiated in relation to the rehabilitation of the Østensjø metro line, the Smestad tunnel and the Bryn tunnel. For the former, upgrading involved closure and temporary substitution with bus. For the two tunnels, rehabilitation meant longer periods of capacity reduction, with the closure of one of two tubes. We found that multifaceted information campaigns had been implemented to reach travelers and clear differences between them. Information about the rehabilitation projects and the consequences for travelers seems in large to have reached out, and especially to work travelers. The effect of the information campaign seems clear, especially for the Smestad tunnel. Here, the warning about queue and chaos led to short-term decline in traffic volume. This illustrates the importance of information work, not only in connection with the handling of temporary deviation situations, but also in the handling of transport in urban areas as such.