Visitor Management and Local Community Development in the West Norwegian Fjords World Heritage Site.

Sustainable tourism is an integrated part of visitor management issues in World Heritage Sites. The main aim of this report is to supply relevant information on the tourism in the World Heritage site West Norwegian Fjords - Nærøyfjord and Geirangerfjord, as a basis for site management and development of the local communities The first part explores results from an on-site survey and a follow-up internet-survey among visitors in the respective areas. The on-site survey focuses on traveller and travel characteristics, knowledge of the world heritage site status, knowledge and use of specific local attractions and experiences, as well as on-site expenditures. The follow-up survey focuses on visitors’ expectations, attitudes and activities and experiences in a broad sense, as well as various customer satisfaction issues. Pert 2 of the report contains analyses of visitor volumes and economic impacts of the tourism in the local areas (municipalities) of the West Norwegian Fjords World Heritage Site.