Universal design and user participation in the transport sector – a case study

This report looks at roles and impact opportunities disabled people have as agents for universal design in constructing projects in the transport sector. The study is based on three projects in this sector, all owned by public authorities. The focus has been on collaborative processes, and possible success criteria and counterproductive mechanisms in these processes. The study is based on interviews with representatives of disabled people's interest groups, owner representatives and project managers and users of the constructions, in essence persons with disabilities. All the different categories of actors perceived the involvement process as constructive and a useful element in the planning of the project. The processes were characterized by a high degree of cooperation and a correspondingly low level of conflict. This also applies to the cost side of the solutions, without it meaning that this did not play a significant role in any of the projects.