|Authors:||Olav Eidhammer, Jardar Andersen|
|ISBN (digital version):||978-82-480-0974-0|
Forwarding agents and buyers of logistic and transport services in Norway are quite satisfied with today’s standard transport agreement terms as found in NSAB 2000. However, there is a need for adjustments and extensions of NSAB 2000, as well as some clarifications and specifications. In particular, a revision of NSAB 2000 is demanded by small companies. In the future forwarding companies expect increased emphasis on: Total door-to-door transport, warehousing, loading/unloading, distribution, consultancy, commodity processing, IT solutions and accessibility to customers. Reduced emphasis on traditional long-distance transport and customs clearing is also expected. The study indicates that there are claims associated with 1.1 % of the shipments. The major reasons for claims are damages (almost 60 %), losses (23 %) and delays (13 %). The analyses are based on a literature survey, a web survey among the members of the Norwegian Logistics and Freight Association, and a set of interviews in Norway, Sweden and Denmark.