IBIS Logitrans. Users' evaluations of real-time route information in Trondheim

On route 4 in Trondheim city there are introduced real-time route information through screens on 5 bus stops, through SMS warning service and on the Internet. This report gives results from the evaluation of the public transport users response to these measures. Real-time route information on bus stops are percieved as useful. The waiting time is experienced as shorter when receiving real-time information. Real-time route information through SMS or on the Internet are not as useful measures. Those who travel frequently and regularly will benefit from the SMS service, but it is percieved somewhat cumbersome to use. Young public transport users are more likely to use the newest sources of information, while at the same time they use timetables to a greater extent than older people. The new information sources will not be able to replace the traditional ones, but they can function as a supplement.