|Authors:||Bård Norheim, Katrine Næss Kjørstad|
In the period from 1996-2000, packages of measures were introduced for public transport, partly financed by the Ministry of Transport and Communications. This report analyses user surveys from 10 packages of measures in order to indicate the passenger evaluations of the measures and any changes in the use of public transport. Changes in frequency have the greatest effect on overall satisfaction. There is a clear connection between satisfaction and frequency of travel. The effect of a poorer service is greater than the effect of a better service. This means that it is easier to lose passengers than to attract new ones through changes in the service. The packages of measures have equally important significance for reducing the drop off in journeys as for increasing the number of journeys. The measures which have been implemented have, in other words, contributed to counteracting an underlying negative trend in passenger development.