Public transport for people with disabilities - non-users’ experiences

This report presents a study of people with disabilities, who avoid using public transport. In-depth interviews and participatory travel observations were conducted. Our findings indicate that uncertainty regarding the public transport journey and that they expect to encounter problems along the way, are important barriers to using public transport. For many, it is the sum of problems, real or expected, that makes them choose not to travel by public transport. Our findings also indicate that the use of 'travel buddy' may be a possible measure to get non-users to use public transport more often, and that this could be a way to highlight the accessibility of the public transport system to non-users.