Parcel lockers as delivery solution - Usage patterns and experiences from the pilot phase

The COVID-19 pandemic has led to large increases in e-commerce and demand for home deliveries. This has generated a demand both for capacity-increasing and more flexible delivery solutions. Parcel lockers are such a solution, allowing consumers to pick up parcels 24/7. PostNord started the development of its parcel locker network during autumn 2020 and aims to have established 3 000 lockers by the end of 2022. In February 2022, 678 parcel lockers were established at 322 locations, with the majority in Oslo and surroundings. Pilots were carried out in two rounds in 2021, with an initial small-scale phase-in in April/May and a new, considerably larger pilot phase from August through October. PostNord’s pilot included lockers at different location types: 75% of deliveries were to lockers placed in housing associations/cooperatives, 11% at grocery shops, 6% at public transport hubs, 5% at shopping centers and 4% at office/educational locations.